Frequently asked questions

FAQ

 

Reservation & Arrival

When is an advance reservation binding?

The room reservation becomes binding upon dispatch of our written booking confirmation.

What means of payment are accepted?

Cash, EC card, Visa, Mastercard

More information about the payment process

The remaining balance is payable on departure, minus any deposit already paid. This amount includes all consumption during your holiday plus the separately stated local tax per person per night.

If you would like to transfer the amount in advance, please use the following bank details and inform us briefly.

Bank details:
IBAN: AT63 3503 9000 4201 1817
BIC: RVSAAT2S039
Raiffeisenbank Neukirchen
Please quote the reservation code: ANZ Name, date of arrival [e.g. 01.01.2024]

Unfortunately, we cannot accept payments via PayPal or other payment service providers.

When will the rooms be ready to move into upon my arrival?

The rooms are available from approximately 2 p.m.

By when must the room be vacated?

Please vacate your room by 10:00 a.m.

How are the parking facilities?

Both the Gasthof and the Bauernhaus have a large tarmac car park for our hotel guests.

Can our dog come with us?

We are delighted to welcome your furry friend on holiday with you!

Please let us know in advance that your dog will be joining you, as we also offer dog-free rooms for guests with allergies. We also charge a small additional fee per dog per night. Should additional cleaning be required or any damage occur, we ask for your understanding that this will be charged separately.

You are welcome to bring your dog's usual blanket or food bowl with you, as we do not offer dog accessories on site. This will make your dog feel just as comfortable as at home and allow them to enjoy their stay to the fullest.

Your dog is also welcome in our restaurant – we are even happy if they do not have to stay alone in the room. To ensure that all guests feel completely at home with us, we ask that your dog remains on a leash during their stay and behaves respectfully. Then nothing will stand in the way of a relaxing and enjoyable stay with us.

Where is the check-in for rooms in the farmhouse?

Please come directly to the reception desk at the Gasthof Siggen to check in. We will be happy to provide you with all further information there.

Restaurant & Kitchen

When is the restaurant open?
  • Breakfast from 7:30 to 9:30 a.m.
  • Full menu from 11:30 a.m. to 2:00 p.m. and from 5:00 to 8:00 p.m.
  • Light menu from 2:00 to 5:00 p.m. 
Which menu is offered for half board?

Half board can be booked per person for the entire stay.
Every day, there is a choice of soup as a starter, three main courses and a dessert.

What products are used in the kitchen?

These are our regional partners:

 

Meat & sausage

Schultes Butcher's Shop | Zell am See, Salzburg        
Rumpold Butcher's Shop | Neukirchen, Salzburg

        
Coffee & tea

Tridor Coffee Roastery & Teekorb | Zell am See, Salzburg

 

Fish

Forellen Grundner | Leogang, Salzburg
       

Beverages

Brauerei Stiegl | Salzburg, Salzburg        
Brennerei Vinobilie | Wald & Saalbach, Salzburg

 

Vegetables

Brugger | Kitzbühel, Tyrol        
Fruit Hutter | Zell am See, Salzburg

 

Dairy products

Pinzgau Milch | Maishofen, Salzburg        
Haselsbergbauer | Neukirchen, Salzburg        

Allergies and intolerances?

Please inform us in advance if possible about any allergies or intolerances. Our kitchen staff are trained and happy to cater to your special requests. 

Where is smoke-free area?

Austria's restaurants have been smoke-free since 2019. Accordingly, smoking is only permitted on terraces and in outdoor areas. 

Activities & Excursions

Where is the nearest ski lift?

The valley station of the Wildkogel Arena is only 2.5 km away.

Where is the cross-country ski trail?

The entrance to the cross-country ski trail is directly behind the house.

Is there a ski bus?

Ski bus runs as needed, once in the morning, twice in the afternoon return, directly in front of the house.

Where can you rent skis and equipment?

Directly at the valley stations of the Wildkogelbahn. More detailed information at www.sport2000-herzog.at and www.intersport-harms.at

Where can I register for the ski school?

Detailed information about the ski schools can be found at www.skischule-neukirchen.at and www.skischule-ck.at

What ski resorts are there nearby?
  • Wildkogelbahn Neukirchen: approx. 5 minutes by car
  • Panoramabahn Hollersbach, skiing area Kitzbühel: approx. 15 minutes by car
  • Zillertal Arena, approx. 20 minutes by car
  • Kitzsteinhorn Kaprun: approx. 45 minutes by car
  • Schmittenhöhe Zell am See: approx. 45 minutes by car
Where is the toboggan run?

The longest illuminated toboggan run in the world with 14 km in Neukirchen Ascent with the gondola, about 10 minutes away by car with the Smaragdbahn Bramberg

Where can you ride a bike?

We are directly on the Tauern Cycle Path, which leads from Krimml to Passau. Mountain bikers and e-bikers can experience the beauty of our nature, bike rental is in Neukirchen at Intersport Harms.

Room

Is there internet connection in the rooms?

Wi-Fi reception is free of charge.

Is allergy bedding available?

Our bedding is completely suitable for allergy sufferers.

Room in the farmhouse?

For our guests in the farmhouse is catering at the inn. The farmhouse is 250 meters walk from the inn.

Siggen Inn ©